Terms
Product, shipping, and returns.
Basic terms for product information, shipping, returns, exchanges, refunds, and warranty support. These details should be reviewed and confirmed before active sales.
Customer information
Practical details before ordering.
This page collects the core support information from the current Ulterior site and keeps it ready for the new production version.
Product information
Designed in Madrid.
Ulterior products are designed in Madrid and manufactured in selected workshop facilities in Vietnam. Product information, availability, prices, and specifications should be confirmed before purchase.
Shipping
Delivery times.
EU orders are usually delivered within 2–5 business days after the order has been accepted. International orders may be available with standard shipping rates, with estimated delivery usually within 5–10 business days depending on destination and carrier.
Carriers
Carrier partners.
Common carrier partners include FedEx and Correos Spain. Delivery times may vary depending on destination, customs processing, and carrier conditions.
Duties and taxes
International orders.
Product prices include taxes where applicable. For deliveries outside the European Union, customs duties, import taxes, or local fees may be charged by the destination country and are the responsibility of the recipient.
Returns
30-day return window.
Products can be returned within 30 days from the date the order is received. Returned products must be unused, unworn, undamaged, and returned with the original label still attached. Products returned in a condition other than described may not be refunded.
Exchanges
Exchange requests.
Exchanges may be possible. Products returned for exchange must be unused, unworn, undamaged, and returned with the original label still attached. Exchange handling and shipping details should be confirmed with customer service.
Refunds
Refund processing.
Once a returned product has been received, its condition will be assessed. Approved refunds are processed within 14 business days from the date the returned goods are received.
Damaged packages
Report delivery damage.
If a package arrives damaged, the issue should be reported as soon as possible. Damage or missing items should be reported within 7 days of delivery.
Warranty
Material or construction defects.
Ulterior focuses on making durable pieces designed to last. If a product has a defect in materials or construction, it may be repaired or replaced free of charge. The warranty does not cover normal wear, material degradation over time, misuse, or damage caused by improper care.
Contact
Questions or claims.
For product questions, availability, order support, returns, exchanges, or warranty claims, contact support@ulterior.es.